Puppeteer Upgrade - Reply from Greg Bassett 2004-10-28 - By Greg Bassett
Back
Hi Richard,
It is I, Greg Bassett, Mr Black Knight Productions.
I am extremely concerned that you are not satisfied with Puppeteer-tSX.
Please accept my apologies for this!!!!
However I never saw any emails from you, in my defense I had to move ISP's
because I was getting so much SPAM a day I was unable to find real emails.
So all I can say is that yours got filtered out, I was getting 2000 a day!
I will gladly refund your upgrade purchase, although I am happy to send you
the very latest version of Puppeteer-tSX, v2.6 for FREE!
This version works with tS6.6 and I am happy to help you with any problems
you encounter, hopefully not.
You might be thinking, ok, he responds now cause I have complained on the
TSML, and he does not want bad press, but I am sure there are many on the
TSML that could verify that I have always tried my best to answer and
resolve support issues for them, mainly when they have emailed me directly.
I will send you both v2.5.3 and v2.6 of Puppeteer-tSX. v2.5.3 works with
tS6.0 and tS6.5 and tS6.6.
Once again apologies for this unfortunate incident!
Greg Bassett
Black Knight Productions
P.S If you are still not happy let me know and I will refund your $10.
-- -- Original Message -- --
From: "Richard Chaloner" <richard@(protected)>
To: <truespace@(protected)>
Sent: Thursday, October 28, 2004 2:43 PM
Subject: Re: [TSML] Puppeteer Upgrade
> Suede
> My solution is don't buy the upgrade. I have posted in the Tech Forum and
> in the mailing list about not getting it to work. Please search
> Caligari's
> forums to find details. This is in TS 6.5 and 6.6 and on two different
> machines. Numerous emails to Greg Basset at Black Knight have got no
> response at all. Where did he go when the product didn't work? He
> responded fast enough when taking my $10 for the upgrade though. I was
> left
> angry and unsatisfied. So far as I am concerned I was ripped off. I sell
> software products and the actions taken by Black Knight would have led to
> court proceedings in this country (UK). If you want to use Puppeteer then
> use it with TS 6.0 where it works (mostly). If you hear of how it can be
> made to work in TS 6.5 and above please let me know. I got replies to my
> complaints on the forum but none that suggested how to get it to work, nor
> any that indicated that others had got it working. Most worryingly I got
> a
> mail from a moderator telling me not to keep on making comments on Black
> Knights behaviour. This is unacceptable while the Puppeteer upgrade is
> still being marketed and still appears not to work.
> Richard
|
|
