 | | | Re: How long for postage | Re: How long for postage 2004-04-03 - By ccoles_avengers
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Hi Mike,
I did a search on Google and found a couple of sites that gave upgrade
prices for older Carrara Versions. I have only included a couple of
links in my previous message, but you can find more on Google. I
don't know if they offer special coupon offers, but I did see the
standard upgrade rates that are found on the Eovia site.
The whole thing is that I hope you don't allow the poor communication
habits of one or two customer service office workers taint your views
about the Eovia company overall, as well as the product. I'd say that
CS3 is worth another chance.
Perhaps you can also try Eovia North America and see if they can make
a special exception in your case. All I know is that I have had
positive experiences with their sales/customer service department,
with Matt (an Eovia support staffer and member of this list) being a
key factor in helping this come about.
I hope things will work out for you soon, however, perhaps it may be a
good thing for you to hold off for right now, since CS4 will be coming
out in the very near future. Hopefully by that time, any kinks would
have been worked out at Eovia Europe and you can try again. Who knows.
Cheers.
Claudia
"Selocic"
(a newbie)
--- In Carrara@(protected), "mykyl1966" <mykyl@(protected)> wrote:
> Of course I still want Carrara 3. From what I have seen and played
> with in the demo it is a fantastic application. However getting it
> from another company is not an option as It was a special upgrade
> direct from Eovia.
>
> The mistakes made during this past week do not hold well for any
> problems I may have with Carrara if I needed help with something.
>
> Why would one person say on Monday that it will be despatched very
> soon and on Friday another say basically the same. They need to keep
> potential customers informed if there are problems and not rely on
> people chasing.
>
> Those are the reasons I will be looking elsewhere for software.
> Damned nuisance as I really had been looking forward to getting
> Carrara 3.
>
> Cheers
>
> Mike R
>
> --- In Carrara@(protected), "ccoles_avengers"
> <ccoles_shado@(protected)> wrote:
> > Hi Mike,
> >
> > I'm sorry you are having so much trouble with the customer service
> of
> > the Eovia Europe store. I just hope, however, that this experience
> > doesn't stop your pursuit in obtaining CS3 altogether, given that
> > there are a few other places that sell it.
> >
> > 1) http://pcmag.shopping.com/xPC-~PD-21025960~NS-1~linkin_id-
> 3052826
> >
> > 2)
> > http://www.nextag.com/buyer/outpdir.jsp?
> doSearch=y&search=3+carrara+studio
> >
> > Can't help but feel badly to think that you may miss the chance of
> > owning CS3. I hope things work out for you soon.
> >
> > Cheers.
> >
> > Claudia
> > "Selocic"
> > (a newbie)
> >
> > --- In Carrara@(protected), "mykyl1966" <mykyl@(protected)> wrote:
> > > That is a copy paste of the email sent to me. I contacted them
> by
> > > sending an email to the customer services address on the
> contacts us
> > > page of Eovias website. (This is Eovia Europe so may have been
> > > written by a French person whos english is not quite up to
> standard.
> > > I dont mean that in a negative way as its perfectly
> understandable.)
> > >
> > > Cheers
> > >
> > > Mike R
> > >
> > > --- In Carrara@(protected), richardsan <richardsan@(protected)>
> wrote:
> > > > the grammer of that 'reads' as suspicious to me...did you
> > > copy/paste
> > > > it, verbatum?
> > > > or did you transcribe it, in your own words?...if i was
> purchasing
> > > > something from a known company and rec'd that message,
> > > > as it is, i would be worried, that i hadn't actually been in
> > > contact
> > > > with whom i thought.
> > > > On Apr 2, 2004, at 8:01 AM, mykyl1966 wrote:
> > > >
> > > > > Ah well this is the email I have just recieved and it has
> made
> > > up my
> > > > > mind not to deal with Eovia in future. They have not kept me
> > > > > informed of what is going on they took days to reply to my
> first
> > > set
> > > > > of emails and they come up with this excuse.
> > > > >
> > > > > 'Thanks for your order that we receievd. As we have changed
> our
> > > way
> > > > > of shipping, we are in tests period and hope every thing
> will run
> > > > > perfectly.
> > > > > However, you should received your order around next week,
> > > certainly
> > > > > mid-week.'
> > > > >
> > > > > Doesnt exactly blow me away with confidence for the future.
> > > > >
> > > > > I have requested them to cancel my order.
> > > > >
> > > > > Cheers folks for answering earlier queries.
> > > > >
> > > > > Mike R
> > > > >
> > > > > --- In Carrara@(protected), "mykyl1966" <mykyl@(protected)>
> wrote:
> > > > >> Nope. I have nothing other than an email after chasing them
> that
> > > > > it
> > > > >> would be sent very soon (That was on Monday).
> > > > >>
> > > > >> I find that they dont reply very well to emails so far. I
> have
> > > > > also
> > > > >> stated in an email today that if it does not arrive today
> then
> > > to
> > > > >> consider the order cancelled.
> > > > >>
> > > > >> Cheers
> > > > >>
> > > > >> Mike R
> > > > >>
> > > > >> --- In Carrara@(protected), "James Schumeister"
> > > > > <jischume@(protected)>
> > > > >> wrote:
> > > > >>> Did you get a tracking number for your order? If not, email
> > > > > Eovia;
> > > > >> I'm sure they will provide it for you.
> > > > >>> -- -- Original Message -- --
> > > > >>> From: mykyl1966
> > > > >>> To: Carrara@(protected)
> > > > >>> Sent: Friday, April 02, 2004 7:26 AM
> > > > >>> Subject: [Carrara] How long for postage
> > > > >>>
> > > > >>>
> > > > >>> Well its over a week now and still no sign of Carrara 3!
> > > > >>>
> > > > >>> Any ideas how long it takes.
> > > > >>>
> > > > >>> Mike R
> > > > >>>
> > > > >>>
> > > > >>>
> > > > >>> Special $30 OFF transposer until April 16, 2004.
> > > > >>>
> > > > >>> http://www.eovia.com/offers/yahoo.jsp
> > > > >>>
> > > > >>>
> > > > >>>
> > > > >>>
> > > > >>> -- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ------
> ----
> > > --
> > > > > --
> > > > >> -- ---- ---
> > > > >>> Yahoo! Groups Links
> > > > >>>
> > > > >>> a.. To visit your group on the web, go to:
> > > > >>> http://groups.yahoo.com/group/Carrara/
> > > > >>>
> > > > >>> b.. To unsubscribe from this group, send an email to:
> > > > >>> Carrara-unsubscribe@(protected)
> > > > >>>
> > > > >>> c.. Your use of Yahoo! Groups is subject to the Yahoo!
> > > Terms
> > > > >> of Service.
> > > > >>>
> > > > >>>
> > > > >>>
> > > > >>> [Non-text portions of this message have been removed]
> > > > >
> > > > >
> > > > >
> > > > > Special $30 OFF transposer until April 16, 2004.
> > > > >
> > > > > http://www.eovia.com/offers/yahoo.jsp
> > > > >
> > > > > Yahoo! Groups Links
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > 3 hearts
> > > > no bid
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