laptops -- CompUSA No! 2005-04-13 - By brad
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One caveat though, beware the dreaded restocking fees! If you purchase
something from them or try to get service, and things don't work out, they'll
charge you a hefty percentage of the cost of the item. For example, you buy a
notebook from compUSA or Circuit City, and for some reason the configuration
refuses to run XSI, they'll charge you $400 bucks if you need to return it.
My last experience with CompUSA (which will be my last experience with them) I
brought in an older system to upgade some of the components, thinking I could
be lazy and trust somebody else. Their tech got back to me a week later with
the news that in order to finish the installation of new components, I would
also have to buy a new power supply. After another week, the tech informed me
that the new power supply wouldn't fit in my case, so I should buy a new case.
At this point, I would be spending as much on upgrading my old system as buying
a new one outright, so I informed the tech that I would be canceling the
upgrade. When I went to retrieve my system, the manager was there to greet me
and inform me that I would be required to pay a restocking fee on all the parts
I didn't purchase. He told me my choices were I could avoid the fee by going
with all the upgrades or buying a new system from them. Looking over his
shoulder, I noticed that my CPU was sitting on the workbench, surrounded by the
upgrade items still neatly packaged in their shrinkwrapped boxes. Outraged, I
decided I would pay their ransom fee and never do business with them again.
And now, I encourage the rest of you to never do business with CompUSA!!!
-- ----Original Message-- ----
> My rule of thumb when it comes to laptops (or desktops) is never to
> order anything that i cannot WALk back into a store and make them fix it
> immediately.. the down time is so not worth it...
>
> even if compusa gives me less choice... and i may have to pay a bit
> more.. i know i can walk into there at anytime and say.."its not
> working.. fix it now".. i don't have to ship it.. or deal with phone
> service....
>
> and that means a lot to me..
>
> plus.. their extended warranty means if anything breaks.. they don't
> even try to fix it.. thety just hand you a new part.. or a new laptop...
> if my HDD fails.. i bring it in.. they give me a new one (obviously.. i
> woul dwant to try and save the data.. but i can do that first...)
>
> so.. that is worth a lot to me.
>
> my thoughts
>
> todd
>
> Rick Walia wrote:
>
> >On 4/13/05, Raffaele ThE_JacO Fragapane <jaco@(protected)> wrote:> A
producer here bought one as well. > > 2 weeks ETA soon became 5, then 6, then
the price of the same laptop> dropped, the 7th week and a couple of flaming
mails went by, and finally at> the 8th week he received it� with the wrong HDD
and with his credit card> being charged the full amount and not the post price
drop one. > > Don't make the mistake to get an alienware, 9 out of 10 people I
've heard> from had problems with the laptop, with the customers service, or
with both.
> >I was almost about to order an alienware laptop. After your emails,I'm
gonna pass.Thanks for the info!
> >I'm also looking into hypersonic.
> >http://www.hypersonic-pc.com/2001/systems-mobile.htm
> >/R
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> >��
> >
>
>
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