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XSICab Usage Update

XSICab Usage Update

2004-07-07       - By Christine Charette

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Oh oui, we plan on making a version for Linux as well (soonish)...

Christine

-- --Original Message-- --
From: owner-xsi@(protected) [mailto:owner-xsi@(protected)]On Behalf Of
Henry Katz
Posted At: Tuesday, July 06, 2004 11:43 PM
Posted To: xsi
Conversation: XSICab Usage Update
Subject: Re: XSICab Usage Update


Christine Charette wrote:

Hi Christine,
I crashed several times due to nvidia driver issues which had been resolved
thanks to support. It would be nice
to see this product on Linux? Non?

Cheers,
Henry


Hi folks,
As many of you know, we made available a tool called XSICab with the release of
XSI v4.0.  This tool collects data that helps us find the source of crashes you
encounter in XSI.  Thanks to those of you who have been using it, we have
already collected a good amount of data that helps us track down bugs which we
are working on fixing.

We noticed however that some of the cabs we received didn't contain complete
data.  A user would send us a cab along with some repro steps that lead to a
crash, but the data in the cab didn't reveal any crashing.  We realized then
that our tool sometimes needed another session of XSI to be opened and closed
in order to gather all of the data we needed.  

We will be fixing this limitation and updating the web with a new version of
XSICab in the near future, but in the meantime, we ask you to follow new
instructions in order to capture all of the information we need to tack down
the root of the crashes.

Here are the new steps to follow when XSI crashes.

*   As soon as you encounter a crash, the first thing to do is to restart XSI and
then close it again. This ensures that the XSICab tool captures all of the data
relevant to the crash in the previous session.

*   Invoke the XSICabs application from the Start menu / Programs / Softimage
Products / XSI_V4.0 / XSICab.

*   XSICabs then asks for a version of XSI from which to package the crash files.
Please select the version you were just using at the time of the crash.

*   A mail form should appear, created using your default mailer, with the .CAB
file in it. It will be addressed to XSIData@(protected)

*   Add any additional information you think may be relevant to the crash in the
e-mail.

*   Press send. That's it, and thank you very much!


You can grab the XSICab tool from here http://www.softimage.com/support/Xsi
/XSIcabs/


Thanks very much for your co-operation!
Christine



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<DIV><SPAN class=180552414-07072004><FONT face=Arial color=#800000 size=2>Oh
oui, we plan on making a version for Linux as well
(soonish)...</FONT></SPAN></DIV>
<DIV><SPAN class=180552414-07072004><FONT face=Arial color=#800000
size=2></FONT></SPAN>&nbsp;</DIV>
<DIV><SPAN class=180552414-07072004><FONT face=Arial color=#800000
size=2>Christine</FONT></SPAN></DIV>
<BLOCKQUOTE>
 <DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
 size=2>-- --Original Message-- --<BR><B>From:</B> owner-xsi@(protected)
 [mailto:owner-xsi@(protected)]<B>On Behalf Of </B>Henry Katz<BR><B>Posted
 At:</B> Tuesday, July 06, 2004 11:43 PM<BR><B>Posted To:</B>
 xsi<BR><B>Conversation:</B> XSICab Usage Update<BR><B>Subject:</B> Re: XSICab
 Usage Update<BR><BR></FONT></DIV>Christine Charette wrote:<BR><BR>Hi
 Christine,<BR>I crashed several times due to nvidia driver issues which had
 been resolved thanks to support. It would be nice<BR>to see this product on
 Linux? <I>Non?<BR><BR></I>Cheers,<BR>Henry<BR>
 <BLOCKQUOTE
 cite=midF902B0EA096A23418FECB8D27A063884022B6826@(protected)
 type="cite">
   <META content="MS Exchange Server version 6.0.6487.1" name=Generator><!--
Converted from text/rtf format -->
   <P><FONT face=Arial color=#800000 size=2>Hi folks,</FONT> <BR><FONT
   face=Arial color=#800000 size=2>As many of you know, we made available a
   tool called XSICab with the release of XSI v4.0.&nbsp; This tool collects
   data that helps us find the source of crashes you encounter in XSI.&nbsp;
   Thanks to those of you who have been using it, we have already collected a
   good amount of data that helps us track down bugs which we are working on
   fixing.</FONT></P>
   <P><FONT face=Arial color=#800000 size=2>We noticed however that some of
the
   cabs we received didn't contain complete data.&nbsp; A user would send us a
   cab along with some repro steps that lead to a crash, but the data in the
   cab didn't reveal any crashing.&nbsp; We realized then that our tool
   sometimes needed another session of XSI to be opened and closed in order to
   gather all of the data we needed.&nbsp; </FONT></P>
   <P><FONT face=Arial color=#800000 size=2>We will be fixing this limitation
   and updating the web with a new version of XSICab in the near future, but
in
   the meantime, we ask you to follow new instructions in order to capture all
   of the information we need to tack down the root of the crashes.</FONT></P>
   <P><FONT face=Arial color=#800000 size=2>Here are the new steps to follow
   when XSI crashes. </FONT></P>
   <UL>
     <UL>
       <LI><FONT face=Arial color=#800000 size=2>As soon as you encounter a
       crash, the first thing to do is to restart XSI and then close it again.
       This ensures that the XSICab tool captures all of the data relevant to
       the crash in the previous session. </FONT>
       <LI><FONT face=Arial color=#800000 size=2>Invoke the<I> XSICabs</I>
       application from the Start menu / Programs / Softimage Products /
       XSI_V4.0 / XSICab. </FONT>
       <LI><I><FONT face=Arial color=#800000 size=2>XSICabs</FONT></I><FONT
       face=Arial color=#800000 size=2> then asks for a version of XSI from
       which to package the crash files. Please select the version you were
       just using at the time of the crash. </FONT>
       <LI><FONT face=Arial color=#800000 size=2>A mail form should appear,
       created using your default mailer, with the .CAB file in it. It will be
       addressed to <A class=moz-txt-link-abbreviated
       href="mailto:XSIData@(protected)">XSIData@(protected)</A>. </FONT>
       <LI><FONT face=Arial color=#800000 size=2>Add any additional
information
       you think may be relevant to the crash in the e-mail. </FONT>
       <LI><FONT face=Arial color=#800000 size=2>Press send. That's it, and
       thank you very much! </FONT><BR></LI></UL></UL>
   <P><FONT face=Arial color=#800000 size=2>You can grab the XSICab tool from
   here <A
   href="http://www.softimage.com/support/Xsi/XSIcabs/">http://www.softimage
.com/support/Xsi/XSIcabs/</A></FONT>
   </P><BR>
   <P><FONT face=Arial color=#800000 size=2>Thanks very much for your
   co-operation!</FONT> <BR><FONT face=Arial color=#800000
   size=2>Christine</FONT> </P></BLOCKQUOTE><BR></BLOCKQUOTE></BODY></HTML>